Privacy Policy

Information we collect

We only collect what we need to run towing operations.

• Account: Name, email, phone, company, role, and login details.
• Jobs and customers: Customer names and phones, pickup and drop-off addresses, notes, and status updates.
• Vehicles: Make, model, color, VIN, license plate, impound and lien records.
• Photos and files: Vehicle and damage photos, and documents added to a job.
• Location: Device location while the app is in use, to show jobs and drivers on the map.
• Billing: Invoices and payment records. Card payments go through our payment provider; we never store full card numbers.
• Usage: Crash logs, performance data, device type, and app activity.

How we use it

• Create and manage accounts
• Dispatch drivers and track jobs from call to release
• Keep vehicle, impound, lien, and customer records
• Create invoices and record payments
• Send job updates, notifications, and support replies
• Fix bugs, monitor performance, and keep the Services secure
• Meet legal requirements

We do not sell your personal information or use it for third-party advertising.

How we share it

• Your company: Team members see job, customer, and vehicle details based on their role.
• Service providers: Trusted partners for hosting, maps, payments, notifications, crash reporting, messaging (including WhatsApp, run by Meta), and AI services that read tow requests, only to run the Services.
• Legal: When required by law or a valid request, including impound and lien processes.
• Business changes: As part of a merger, acquisition, or sale of assets.
• Your consent: In any other case, only when you agree.

WhatsApp messages

A towing company can register its dispatchers and partners with FoxTow so they can send tow requests to our WhatsApp business number. From each message we keep the sender's phone number and WhatsApp profile name, the message, and when it was sent. We use them to:

• Turn a request into a draft call, which a dispatcher checks before anything is dispatched
• Reply to the sender about their request
• Improve how FoxTow reads tow requests

Messages from numbers no towing company has registered are ignored and not saved. We never use WhatsApp messages for advertising.

App permissions

The app asks before using these features. You can change them anytime in your device settings, but some features may stop working.

• Location: Show pickup, drop-off, and driver locations on the map.
• Camera: Take vehicle and damage photos.
• Photos: Upload existing photos or documents to a job.
• Notifications: Alert you about new calls and job changes.

Retention and security

We keep information while your account is active. Some records, like invoices, impound, and lien records, may be kept longer when the law requires it. We protect data with encrypted connections and access controls, but no system is 100% secure.

Your rights and account deletion

Delete your account in the app from Menu > Settings > Delete Account, or email us. Email us too to delete WhatsApp messages you sent to FoxTow. We then delete or anonymize your information, except records we must keep by law. Depending on where you live, including California, you can also:

• See the personal information we hold about you
• Correct information that is wrong
• Ask us to delete your information

We will never treat you differently for using these rights.

Children

The Services are for towing businesses and not meant for anyone under 18. If you believe a child has shared information with us, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will change the date above and, for major changes, let you know in the app or by email.